Event Ticketing & Guest Safety
Event Ticketing & Guest Information
When you purchase a ticket to an Opalite Events experience, we collect certain personal information to enable us to deliver the event safely, professionally, and in line with our duty of care to our guests.
This information may include:
- Name
- Email address
- Mobile phone number
- Postal address (for the purpose of sending physical invitations and event correspondence)
- Emergency contact details for attendees
How we use this information
We use this information solely for the following purposes:
- Processing ticket purchases and managing attendance
- Sending physical invitations and essential event communications
- Ensuring guest safety and welfare during the event
- Contacting an emergency contact only if a guest becomes unwell or unable to make decisions during the event
We do not use this information for marketing without explicit consent, and we do not sell or share personal data with third parties for commercial purposes.
Legal basis for processing
We process this data under the following lawful bases:
- Contractual necessity – to fulfil your ticket purchase and attendance
- Legitimate interest – to ensure guest safety and event administratio
- Consent – where explicitly requested (e.g. confirmation checkboxes)
Data retention
- Postal addresses and emergency contact details are stored securely and accessed only by authorised personnel.
- Emergency contact information is deleted after the event has concluded, unless required for legal or safeguarding reasons.
- Ticketing records are retained only for as long as necessary to meet legal, accounting, or operational requirements.
Your rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent where applicable
- Raise concerns with the UK Information Commissioner’s Office (ICO)
For any privacy-related queries, please contact us at:
hello@opalite-events.net